Frequently Asked Questions (FAQ)

Yes. Elite London is operated by Emanuel Kristensson

Legal Entity Name: Emanuel Kristensson

Swedish Personal ID (Personnummer): 010615-8090

Registered Address: Jordal 111, Jörlanda, Västra Götaland, 44492, Sweden

You can reach our dedicated team via email at support@elite-london.com, through our live chat, or by phone at +46 76 027 20 81. We are available Monday – Friday, 09:00 AM – 09:00 PM (GMT+1).

We offer free worldwide shipping. While we specialise in serving the United Kingdom, we are proud to deliver our premium products to customers globally.

• Processing: 1 – 3 business days (Monday – Friday).
• Delivery: 5 – 8 Business Days (Monday – Friday).
• Total Estimated Time: You can expect your package within 6 – 11 business days from your order date.

As a Sweden-based brand, all orders undergo a rigorous quality check before being dispatched from our strategic fulfilment centres to ensure the fastest possible delivery to your region.

Once your order has been dispatched, you will receive a shipping confirmation email within 24 hours containing your unique tracking number and a direct link to monitor your delivery.

We offer a 24-hour window for any modifications or cancellations. Please contact us immediately at support@elite-london.com. After 24 hours, the order enters the fulfilment stage and cannot be altered.

We provide a variety of secure options, including Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Shop Pay, PayPal, and Klarna.

Absolutely. Our store uses 256-bit SSL encryption to protect your data. We utilise PCI-compliant gateways and never store your full credit card details on our servers.

We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and in the same condition as received to be eligible for a refund.

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photos of the product. We will arrange a free replacement or a full refund immediately.

Once we inspect your return, the refund is issued to your original payment method. It typically takes 10 business days for the funds to appear in your account, depending on your bank.

No. Elite London collects only the product price listed on our website. We do not collect VAT, import duties, or customs fees on behalf of any government. Any such charges are applied by your country’s customs authority and are entirely separate from your payment to us. These are government-imposed fees and are the responsibility of the customer receiving the goods.